Refund policy

Returns & Refunds Policy

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused and unworn
  • In the original packaging
  • With receipt or proof of purchase

To start a return, contact us at:
joe@des3dprinting.com

Returns must be sent to:
DES3Dprinting
1440 State Rd.
Webster, NY 14580
United States

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost or missing return packages.

Items sent back without requesting a return first will not be accepted.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Contact: joe@des3dprinting.com

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Sale items
  • Gift cards
  • Perishable goods (food, plants, flowers)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to get a different item is to:

  1. Return the item you have
  2. Once approved, place a new order

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must be:

  • Unused
  • In original packaging
  • With proof of purchase

Customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: up to 10 business days
  • Your bank or credit card company may take additional time to post the refund

If more than 15 business days have passed since approval, contact:
joe@des3dprinting.com