Shipping policy
Processing Time
All items are made to order. Please allow 1–5 business days for production before your order ships. During busy periods, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Locations
We currently only ship within the United States.
We do not offer international shipping at this time.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery time (United States):
2–7 business days after shipment
Please note that delivery times are estimates and may vary depending on carrier delays.
Tracking
All orders include tracking. You will receive your tracking number via email once your order ships.
Please allow up to 24 hours for tracking information to update.
Made-to-Order Items
Because our products are made-to-order 3D printed items, production time is required before shipment. Orders cannot be canceled once printing has started.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your address, contact us immediately at:
joe@des3dprinting.com
Delayed, Lost, or Stolen Packages
We are not responsible for shipping carrier delays, lost packages, or stolen deliveries.
If your package shows as delivered but you cannot locate it:
- Check with neighbors
- Check your local post office
- Contact the shipping carrier
If you still need help, contact us at:
joe@des3dprinting.com
Damaged During Shipping
If your item arrives damaged, please contact us within 48 hours of delivery with:
- Photos of the item
- Photos of packaging
- Your order number
Email: joe@des3dprinting.com
We will work with you to resolve the issue.